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On this page, you will be able to find information on:
  • API error codes
  • Errors in the Client Dashboard

API error codes

200 HTTP Codes
HTTPS STATUS CODEFLINKS CODEDESCRIPTION
200OKSettings applied; returns the updated resource. Reproduced by completing a successful request.
201CREATEDThe request has been fulfilled and a new resource has been created. Reproduced by completing a successful request.
202OPERATION_PENDINGThe process is ongoing in the background. At this point your flow must change to the async endpoint. Reproduced by performing a cached flow immediately after Authorizing a new account.
202OPERATION_DISPATCHEDYour sync request took more than 210 seconds and it was dispatched in the background. Reproduced by having a live request to gather GetAccountDetails in more than 210 seconds.

Errors in the Client Dashboard

The following table lists all possible errors that you may receive when using Client Dashboard.
STATUS CODESTATUS CODEDESCRIPTION
203Answering Security ChallengeThe user is answering the security questions.
200Partially CompletedAccount summary was completed. We are still processing the account details.
401Session ExpiredThe user’s session expired.
200CompletedThe request was completed successfully.
401Invalid PasswordThe request was completed successfully.
401Invalid UsernameThe user entered an invalid username.
N/ANot CompletedThe request was not completed.
401Invalid LoginThe credentials the user provided were incorrect.
401New AccountThe user needs to perform an action on the online banking site and try again later.
401Disabled LoginThe user account is locked out. The user needs to reset his password directly on the online banking website.
401Retry LaterAfter several attempts, we were unable to log into the user account. The user needs to try again later.
401Invalid Security ResponseThe security answer(s) the user entered are invalid.
401Unknown Challenge KeyOne or more of the Security Challenge Prompts required are missing in the provided response.
401UnauthorizedThe institution did not authorize the access of the summary page.
202Operation PendingThe operation is still processing.
202Operation DispatchedThe operation has been dispatched and will be processed soon.
200Get Statements CompleteWe successfully fetched the PDF statements.
200Scoring Insight CompletedWe successfully generated the score.
400Session NonexistentThe session does not exist.
401Concurrent SessionTwo or more sessions were triggered at the same time.
200Get Details Complete Statements Still ProcessingAccount details was completed. We are still processing the statements.
401Bank Maintenance Retry LaterThe institution was under maintenance. The user needs to try again later.
200Ocr Files UploadedFiles was uploaded successfully. We are processing the statements.
200Ocr Integration StartedFiles was uploaded successfully. We are processing the statements.
N/AOcr Files Integration FailureOne or more files uploaded are rejected or not supported. Click on the request for more details.
N/AOcr Completed With Partial ErrorOne or more files uploaded are rejected or not supported. Click on the request for more details.

Warnings in the Client Dashboard

The following warning messages display when a connection is successful, but certain information is missing.
WARNINGDESCRIPTION
NoAccountsWe’re not able to extract the account
NoHolderWe’re not able to see the name of the account holder
KycIncompleteKYC information is incomplete
NoAddressWe’re not able to see the address that’s associated with this account
AddressIncompleteThe address that’s associated with the account is missing or incomplete
AccountIbvIncompleteSome accounts with IBV (instant bank verification) are incomplete
TransactionIncompleteSome transactions are missing details
TransactionNullThe account has no transactions that are associated with it
AccountNumberIncompleteSome account numbers are missing or incomplete
TransactionsWrongOrderThe transactions are in the wrong order
AccountWithoutUrlThe account URL is missing from the account details
AccountDuplicateThe account number is a duplicate
TransactionDuplicateThe transaction is a duplicate
ValidateCurrencyThe balance is not a valid value for an amount in this currency
MissingOperationAccountsWe’re missing the operations account
NoTransactionsWe’re not seeing a transaction on the account
AccountIbvUnavailableIBV is unavailable for the account
HolderIbvUnavailableIBV is unavailable for the account holder
MissingStatementsPDFSome accounts are missing PDF statements
InvalidEmailThe KYC email is invalid
NoLastMonthTransactionSome accounts had no transactions last month
PciNonCompliantCardNumberPCI Non-Compliant card number
DesjardinsMissingConsentMissing consent for Desjardins
TransactionsMisconfiguredTransactions for this account should not exist because the client used WithTransactions:false
WindowInUseThe same browser window is being requested by two different requestIds
NoLast15DaysTransactionWe were not able to locate any transactions within the past 15 days
MFAAfterAuthorizationCertain financial institutions require additional MFA steps after authentication
ProductDetailsMissingClient has requested product details but we are unable to return any
ProductDetailsIncompleteClient has requested product details but we are only able to return partial data
BalanceMismatchThe balance in the account summary is different in the balance that’s showing at the end of the last transaction on the account